Frequently Asked Questions

Everything you need to know about your Mox Boarding House order.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. When your items ship, we will send a second email containing your tracking number so you can follow your package's journey.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed apparel with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.

How do I determine my correct size?

Each product page features a detailed sizing chart. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.

Do you offer international shipping?

Yes, Mox Boarding House ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How should I care for my Mox garments?

To preserve the quality of our fabrics, we recommend machine washing cold with like colors and tumble drying on low heat. Specific care instructions are also printed on the internal garment labels.